WE'RE HERE MONDAY-FRIDAY,
7:00am - 5:30pm PST
sign up to receive 15% off your first order
Last updated September 5, 2018
We take the privacy, security and confidentiality of your information, including any personally identifiable information ("PII" or “Personal Data”) seriously, and use precautions to safeguard it. Please review this Policy carefully as it will let you know what information we collect, why and how we will treat it once collected, and the ways in which you may update or correct your information or opt out of receiving certain communications. Please keep your Personal Data accurate, current and complete at all times. Reach out to us should you have any questions or concerns regarding this Policy. If we are unable to address your issue immediately, we will respond as soon as possible.
By accessing the Site or allowing someone else to do so on your behalf, you are consenting to our use of your information (both personal and non-personal) in accordance with this Policy.
Section 1798.83 of the California Civil Code provides that residents of California can obtain certain information about their Personal Data that companies have shared with third parties for direct marketing purposes during the preceding calendar year, as well as the identity of those third parties. To request a copy of your Personal Data maintained by us, please contact us as provided in the “How to Contact Us” section below.
As with California residents, Canadian residents are entitled to receive certain information about the collection, use and disclosure of their Personal Data. We collect, use, and disclose your Personal Data with your consent, which may be express or implied. You may withdraw your consent to the use and disclosure of your Personal Data by contacting us as specified below in the “How Can I Access, Correct and Update My Personal Information?” section.
While not necessarily personally identifiable, we may collect and store information that you provide to us via the Sites, in one of our retail stores, or that you provide to our Customer Service Department, as further described below.
We may collect certain Personal Data provided by our customers including but not limited to names, date of birth, gender, social media accounts, billing and shipping addresses, email addresses, telephone numbers, credit card numbers and/or expiration dates. Some examples of when such collection may occur are as follows:
We also may obtain, collect and aggregate information (including Personal Data) provided to us by our marketing service providers and other vendors.
The above section provides examples of the Personal Data that we may collect through the Sites and the manners in which we may use such Personal Data. If you do not want us to collect your Personal Data, please do not provide it to us. You can update your information or change your marketing and subscription settings by accessing your account via the Sites (see below section entitled “How Can I Access, Correct and Update My Personal Information?”).
When you use the Sites, including by browsing our merchandise and/or contacting us with inquiries, we collect certain non-identifiable information ("Non-Personal Data") and receive such information from various third parties. Non-Personal Data cannot be used to specifically identify you. The Non-Personal Data we collect includes, without limitation, Internet Protocol (IP) addresses, Internet browser information, other characteristics of the device you are using to access the Sites, domain names of your Internet Service Provider (ISP), your approximate geographic location, a record of your usage of our Sites, and the time of your usage. This information is used to analyze and to improve the Sites and to provide our customers with a fulfilling shopping experience. Non-Personal Data may be combined with Personal Data, but for data that remains non-personally identifiable, it will still be viewed as Non-Personal Data. We provide additional information on our Non-Personal Data collection below:
We may use Flash cookies and other similar technologies, which allow a website to store certain information locally on an individual's computer or device and then access and use that information to enhance and facilitate certain Site experiences, processes and functionality. Flash cookies are different from other cookies and may not be removed in the same manner. More information about both kinds of cookies is available at www.allaboutcookies.org.
We also use web beacons (also known as “clear GIFs” or “pixel tags”) for similar purposes as cookies. These beacons are typically one-pixel images that are embedded in the Site or in a communication, such as an email message. These technologies help us to verify when a certain page of a Site is viewed, when a message is opened and when links or other content in a message are clicked or viewed.
You can access, correct and/or update certain personal information that you have provided to us within the "My Account" area of the Sites, or if you filled out an information card in-store (in print or digitally), you can request that a sales associate update your customer profile.
We may use Personal Data as necessary and to fulfill your requests, including in the following ways:
We do not share or sell any Personal Data provided to us except with your consent or as described in this Policy. In some cases your permission will be implied from the nature of the service requested or the transaction undertaken. Examples of instances in which we share your Personal Data are provided below:
As noted above, Non-Personal Data does not and cannot be used to personally identify you. We may use such information for any lawful purpose, including sharing Non-Personal Data with our marketing partners, advertisers and others from time to time. This information is generally shared in an aggregated form.
We use a variety of industry-standard security technologies and security measures including Secure Socket Layer (SSL) encryption technology to help protect your Personal and Non-Personal Data from unauthorized access, use, or disclosure. We also make reasonable efforts to restrict access to Personal Data to employees, contractors and agents who need to know the information to provide or improve our services. Unfortunately, no transmission of data is guaranteed to be completely secure, therefore any transmission of Personal Data is done at your own risk and we assume no liability for any damage suffered by you caused by the interception, alteration or misuse of information during transmission. Please keep this in mind when disclosing any Personal Data.
Please note that you can play an important role in the security of your Personal Data. For example, if you elect to set up an account on the Sites, you will be asked to provide a valid email address and password. We recommend you select a password with at least 8 characters and consider adding numbers or special characters to further strengthen your password. In order to help protect your personal information, you should be careful about providing your password to others and change it periodically. If you become aware of any loss, theft or unauthorized use of a password or any issue of security with regard to our Sites, please contact us at firstname.lastname@example.org.
We do not and will not, at any time, ask you to provide your Personal Data or other personal information in a non-secure or unsolicited email or telephone communication. If you receive such an email, please contact us to bring it to our attention. Identity theft and "phishing" are of great concern to us. For more information about phishing, visit the Federal Trade Commission at http://www.consumer.ftc.gov/articles/0003-phishing.
We are dedicated to respecting the choices you make and communicate to us regarding your Personal Data. You can update your contact information or change your subscription preferences through a User Account on the Sites (if you have one), or by writing to us at the address provided herein. In addition, you may:
The Sites may contain links to other websites not operated, controlled by or affiliated with us. The policies and procedures set forth herein do not apply to such sites. The owners and operators of all those sites are responsible for all Personal Data and Non-Personal Data provided, collected, maintained, stored or otherwise disclosed on those sites, if any. Third party links on the Sites do not imply that we endorse or have reviewed the third party sites, including their privacy policies. Please contact those sites directly for information on their privacy policies.
If you have accessed the Sites through a link from certain of our advertising or marketing partners, the information you provide to us through these links is collected by us, and our use of such information is governed by this Policy.
Please note that our Sites are not configured to respond to "Do Not Track" browser settings. For information about “Do Not Track” visit www.allaboutdnt.org.
Protecting the privacy of children is extremely important to us. Our Sites are not directed at children under the age of 13, and we do not knowingly collect or intend to collect Personal Data from anyone who is under the age of 13. If we become aware that we have inadvertently received personal information from a visitor under the age of 13 on our Sites, we will endeavor to delete the information from our records.
If you are visiting our Sites from outside the United States, please be aware that you are sending information (including Personal Data) to the United States where our servers are located. We will hold and process your Personal Data and Non-Personal Data in accordance with privacy laws in the United States and this Policy. Please note that privacy laws in the United States may not be the same as, and in some cases may be considered less protective than, privacy laws in other countries. Therefore, by providing your Personal Data, you consent to the use of your Personal Data for the uses identified in this Policy and to the transfer of your Personal Data to the United States as indicated above.
Our Sites enable users to post their own content, for example by writing product reviews. You should exercise caution if you decide to disclose your personal, financial or other information in a submission. We are not responsible for user generated content and it remains the sole responsibility of the person who submitted it.
We may need to update this Policy in response to changes in our Sites and for business and/or technological reasons. We reserve the right to update, change, amend or modify this Policy at any time and from time to time without prior notice. Please review this policy before you provide any Personal Data and periodically on an ongoing basis.
If we make any material changes (as determined by us) to this Policy, we may post a notice on the Sites notifying users of the changes. In some cases, we also may send an email notifying registered users of upcoming changes. .
When we post changes to this Policy, we will revise the “Last Updated” date at the top of the Policy. Your continued use of the Sites after any changes or revisions to this Policy become effective shall indicate your agreement with the terms of such revised and then-current Policy.
By using the Sites, you agree that any dispute in any manner arising out of or relating in any way to this Policy, shall be submitted to binding arbitration with Judicial Arbitration and Mediation Services, Inc. ("JAMS") pursuant to JAMS’ arbitration rules, held before a single neutral arbitrator in the Los Angeles, California area. The parties to arbitration may use legal counsel at their own expense, and the prevailing party shall be entitled to its reasonable attorney’s fees. All costs of arbitration (including arbitrator fees) shall be paid by The Collected Group Retail, except only that if you bring the arbitration, you may be charged an initial filing fee that shall not exceed the filing fees that you would incur for bringing an action in court. This provision will not affect any claimant’s rights to seek relief from small claims court. Claims brought on behalf of or allegedly representing or including other persons or entities, including but not limited to any class, consolidated, representative, collective, or private attorney general action, shall be a "Class Action." Notwithstanding anything else in this Policy or the JAMS rules, any parties subject to this arbitration provision shall be barred from bringing or participating in any Class Action related to a dispute covered by this arbitration provision. However, if these Class Action restrictions are ever deemed illegal or unenforceable, they shall be severed from this arbitration provision. In that event, any Class Action shall be exempted from this arbitration provision and brought in court. This arbitration provision is subject to the Federal Arbitration Act, and may be enforced in any court of competent jurisdiction.
If you have any questions about this Policy, please contact us via email through email@example.com, or by writing us at the below address. Please allow thirty (30) days for a response.
The Collected Group Retail, LLC c/o Current/Elliott
Attention: Legal Department
5301 South Santa Fe Avenue
Vernon, CA 90058
P (323) 277-3900 – Monday through Friday 9am to 5pm (PST)
The Collected Group does not tolerate slavery, human trafficking, forced labor, and child labor in its supply chain. The Collected Group, through its policies and compliance programs, requires that suppliers abide by standards to ensure that suppliers provide for a safe and healthy working environment. Our suppliers are expected to adhere to the requirements in The Collected Group Social Responsibility – Vendor and Factory Guide and The Collected Group Vendor Guide for Finished Goods, including compliance with all relevant and applicable laws and regulations of the country in which workers are employed.
Does The Collected Group make third-party verification(s) to evaluate and address human trafficking and slavery risks in product supply chains?
The Collected Group evaluates and addresses human trafficking and slavery risks in its product supply chains. Suppliers sign off on their receipt of and compliance with The Collected Group Social Responsibility – Vendor and Factory Guide and The Collected Group Vendor Guide for Finished Goods. In turn, the supplier agrees to The Collected Group making both announced and unannounced audits by third-parties. Our departments that deal directly or indirectly with vendors, suppliers and sub-contractors are tasked with investigating internal or third-party reports of this nature.
Does The Collected Group Retail LLC conducts audits of suppliers to evaluate supplier compliance with company standards for trafficking and slavery?
The Collected Group audits its suppliers through the use of a reputable independent third party auditor to check for compliance with company standards for trafficking and slavery in compliance with SB657.br>
Does The Collected Group obtain certification from its direct suppliers that materials incorporated into its products comply with the laws regarding slavery and human trafficking of the country in which they are doing business?
We require every vendor to sign and acknowledge The Collected Code of Conduct which, among other things, contains certifications that the materials incorporated into goods provided to the company comply with the laws regarding slavery and human trafficking.
Does The Collected Group maintain internal accountability standards and procedures for employees or contractors failing to meet company standards regarding slavery and trafficking?
The Collected Group compliance program is reviewed annually or more frequently as needed. We keep records of audit results and follow up on corrective action to ensure compliance. Our compliance team is in regular communication with sourcing, including reporting severe issues with a supplier’s compliance level. We have zero tolerance for use of forced labor, including slavery and human trafficking in our supply chain, and if identified, that supplier would be subject to disciplinary actions including immediate remediation and possible termination of business.
Does The Collected Group provide its company employees and management, who have direct responsibility for supply chain management, with training on mitigating the risks of slavery and trafficking in supply chains?
We provide internal training and education to employees and management who are directly responsible for supply chain management, including the definition and identification of slavery, human trafficking, debt bondage, forced labor, and child labor and how to respond appropriately.